Terms of Service

Welcome to LogiCRM. These Terms of Service ("Terms") govern your access to and use of the LogiCRM logistics customer relationship management platform and related services. Please read these Terms carefully before using our Service.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use our Service.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and LogiCRM Inc. ("LogiCRM," "we," "our," or "us") regarding your access to and use of the LogiCRM logistics customer relationship management platform and related services ("Service").

By accessing or using our Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, do not access or use our Service.

Platform Overview

LogiCRM provides a cloud-based customer relationship management platform specifically designed for logistics companies, including:

• Customer and contact management
• Sales pipeline and opportunity tracking
• Quote generation and pricing tools
• Freight and shipment management
• Analytics and reporting dashboard
• Integration with third-party logistics systems
• Mobile applications and API access

Service Availability

We strive to maintain 99.9% uptime for our Service. Planned maintenance will be scheduled during off-peak hours with advance notice. We may temporarily suspend access for emergency maintenance or security reasons.

Updates and Modifications

We continuously improve our Service by adding new features and functionality. Updates may be deployed automatically without prior notice, though significant changes will be communicated in advance.

Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains current and accurate

User Management

As the account administrator, you may:

• Add, remove, and manage user access
• Set permissions and role-based access controls
• Monitor user activity and usage
• Configure security settings and policies

Account Security

You must implement appropriate security measures including:

• Strong, unique passwords for all users
• Multi-factor authentication where available
• Regular review of user access and permissions
• Prompt deactivation of accounts for departed users

License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service during the subscription term solely for your internal business purposes.

License Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, disassemble, or decompile the Service
• Rent, lease, lend, sell, or sublicense access to the Service
• Use the Service to provide services to third parties
• Remove or modify any proprietary notices or labels
• Use the Service in violation of applicable laws or regulations

Intellectual Property

LogiCRM retains all right, title, and interest in and to the Service, including all intellectual property rights. Your license does not grant any rights to our trademarks, service marks, or trade names.

Permitted Uses

You may use our Service only for legitimate business purposes related to customer relationship management and logistics operations.

Prohibited Activities

You may not use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, offensive, or illegal content
• Interfere with or disrupt our Service or servers
• Attempt unauthorized access to any part of the Service
• Introduce viruses, malware, or other harmful code
• Engage in data mining, scraping, or automated data collection
• Violate the privacy or rights of other users
• Use the Service for competitive analysis or benchmarking

Content Standards

All content uploaded to or created within the Service must:

• Be accurate and not misleading
• Comply with applicable data protection laws
• Respect intellectual property rights
• Not contain confidential information of third parties

Subscription Fees

Our Service is provided on a subscription basis with fees determined by your selected plan and number of users. Current pricing is available on our website and may be updated with advance notice.

Billing and Payment

• Payment Schedule: Fees are billed monthly or annually in advance
• Payment Methods: Credit card, ACH transfer, or wire transfer
• Auto-Renewal: Subscriptions renew automatically unless canceled
• Late Payments: Service may be suspended for accounts past due

Refunds and Cancellations

• Monthly subscriptions may be canceled at any time with effect at the next billing cycle
• Annual subscriptions are non-refundable except as required by law
• Setup fees and professional services are non-refundable
• Refunds, if applicable, will be processed within 30 days

Price Changes

We may modify our pricing with 30 days' written notice. Price increases will take effect at your next renewal date. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Your Data

You retain all rights to your data stored in the Service. We do not claim ownership of your customer data, business information, or other content you upload or create.

Data Processing

We process your data solely to provide the Service as described in our Privacy Policy. We implement appropriate technical and organizational measures to protect your data.

Data Portability

Upon request, we will provide your data in a commonly used format. You may export your data at any time through the Service interface or by contacting support.

Data Deletion

Upon termination of your subscription, we will delete your data according to our data retention policy unless longer retention is required by law or agreed upon separately.

Uptime Commitment

We commit to maintaining 99.9% uptime for our Service, calculated monthly. Uptime excludes:

• Scheduled maintenance windows
• Emergency maintenance for security or critical issues
• Outages caused by third-party providers
• Issues arising from your misuse of the Service

Support Services

We provide technical support based on your subscription plan:

• Starter Plan: Email support during business hours
• Professional Plan: Email and phone support with priority handling
• Enterprise Plan: 24/7 support with dedicated account management

Performance Standards

• Response Time: Initial response within 24 hours for standard issues
• Critical Issues: Response within 4 hours for service-affecting problems
• Resolution Time: Best effort to resolve issues within agreed timeframes

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Damages

IN NO EVENT SHALL IMASOCRM BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES EXCEEDING THE AMOUNTS PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM

Exceptions

Nothing in these Terms limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Violations of applicable law

You agree to indemnify and hold LogiCRM harmless from any claims, damages, or expenses arising from:

• Your use of the Service in violation of these Terms
• Your data or content uploaded to the Service
• Infringement of third-party rights
• Your violation of applicable laws or regulations

Termination by You

You may terminate your subscription at any time by:

• Canceling through your account settings
• Contacting our support team
• Providing written notice

Termination by Us

We may terminate your access immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay required fees
• Engage in illegal or harmful activities
• Pose a security risk to our Service or other users

Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• You remain responsible for any outstanding fees
• We will retain your data according to our retention policy
• You may request data export within 30 days

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the state and federal courts located in San Francisco County, California.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and LogiCRM regarding the Service.

Modifications

We may modify these Terms at any time. We will provide notice of material changes and your continued use constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

For questions about these Terms or our Service, please contact us: