Cookie Policy

This Cookie Policy explains how LogiCRM ("we," "our," or "us") uses cookies and similar tracking technologies on our website and logistics CRM platform. This policy should be read alongside our Privacy Policy and Terms of Service.

By using our website and services, you consent to our use of cookies in accordance with this policy. You can control and manage cookies through your browser settings or our cookie preference center.

Cookie Definition

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They contain information that is transferred to your device's hard drive and allow our website to recognize your device and store some information about your preferences.

Types of Storage Technologies

In addition to cookies, we may use other storage technologies:

• Local Storage: Stores data locally on your browser
• Session Storage: Temporary storage that expires when you close your browser
• Web Beacons: Small images that help us analyze user behavior
• Pixels: Tracking codes that collect usage data
• SDKs: Software development kits for mobile applications

First-Party vs. Third-Party

• First-Party Cookies: Set directly by LogiCRM for our website functionality
• Third-Party Cookies: Set by external services we use (analytics, marketing, support)

We use cookies and similar technologies for several important purposes:

Essential Functionality

• Keep you logged in to your account
• Remember your preferences and settings
• Provide security and prevent fraud
• Enable core platform features

Performance & Analytics

• Understand how you use our website
• Identify areas for improvement
• Monitor system performance and uptime
• Analyze user behavior patterns

Personalization

• Customize content and recommendations
• Remember your language and region preferences
• Tailor the user interface to your needs
• Provide relevant product suggestions

Marketing & Communication

• Deliver targeted and relevant advertisements
• Measure advertising campaign effectiveness
• Retarget visitors with personalized content
• Track conversion and attribution

We categorize our cookies into four main types based on their purpose and legal basis:

1. Strictly Necessary Cookies

Legal Basis: Legitimate interest (essential for service delivery)

These cookies are essential for our website to function properly and cannot be disabled.

2. Preference Cookies

Legal Basis: Consent

These cookies remember your choices and preferences to provide a personalized experience.

3. Statistics/Analytics Cookies

Legal Basis: Consent

These cookies help us understand how visitors interact with our website by collecting anonymized information.

4. Marketing Cookies

Legal Basis: Consent

These cookies track visitors across websites to deliver targeted advertising and measure campaign effectiveness.

These cookies are strictly necessary for our website to function and cannot be disabled without affecting functionality:

Authentication & Security

• imasocrm_session: Maintains your login session (Duration: Session)
• csrf_token: Prevents cross-site request forgery attacks (Duration: Session)
• security_token: Additional security verification (Duration: 24 hours)
• auth_remember: "Remember me" functionality (Duration: 30 days)

Platform Functionality

• user_preferences: Stores UI preferences and settings (Duration: 1 year)
• language: Remembers your language selection (Duration: 1 year)
• timezone: Stores your timezone preference (Duration: 1 year)
• cookie_consent: Records your cookie preferences (Duration: 1 year)

Load Balancing & Performance

• lb_session: Directs requests to the appropriate server (Duration: Session)
• cache_version: Ensures you receive updated content (Duration: 1 day)

We use analytics cookies to understand how users interact with our website and platform. All analytics data is anonymized and aggregated.

Google Analytics 4

• _ga: Distinguishes unique users (Duration: 2 years)
• _ga_[CONTAINER_ID]: Stores session state (Duration: 2 years)
• _gid: Distinguishes unique users (Duration: 24 hours)
• _gat: Throttles request rate (Duration: 1 minute)

Internal Analytics

• imasocrm_analytics: Our internal analytics system (Duration: 2 years)
• page_views: Tracks page view data (Duration: 30 days)
• user_journey: Maps user interaction patterns (Duration: 30 days)

Data Collected

Analytics cookies help us collect the following anonymized information:

• Pages visited and time spent on each page
• Traffic sources and referral information
• Device and browser information
• Geographic location (country/region level)
• User flow and navigation patterns
• Feature usage and engagement metrics

Marketing cookies enable us to deliver personalized content and measure the effectiveness of our advertising campaigns.

Advertising Platforms

Google Ads

• _gcl_au: Google Ads conversion tracking (Duration: 90 days)
• IDE: Google DoubleClick advertising (Duration: 1 year)

LinkedIn Ads

• li_gc: LinkedIn conversion tracking (Duration: 6 months)
• AnalyticsSyncHistory: LinkedIn data synchronization (Duration: 30 days)

Facebook/Meta Pixel

• _fbp: Facebook browser tracking (Duration: 90 days)
• _fbc: Facebook click tracking (Duration: 90 days)

Retargeting & Personalization

• retargeting_audience: Audience segmentation for ads (Duration: 180 days)
• campaign_source: Tracks marketing campaign attribution (Duration: 30 days)
• personalization: Customizes content recommendations (Duration: 1 year)

We work with trusted third-party service providers who may set their own cookies when you visit our website:

Customer Support

Intercom

• Purpose: Live chat and customer support
• Cookies: intercom-session-*, intercom-device-id-*
• Duration: Varies (7 days to 1 year)
• Privacy Policy: Intercom Privacy

Content Delivery

Cloudflare

• Purpose: Website performance and security
• Cookies: __cflb, __cf_bm, cf_clearance
• Duration: Varies (Session to 1 year)
• Privacy Policy: Cloudflare Privacy

Video Content

YouTube/Vimeo

• Purpose: Embedded video content
• Cookies: Various tracking cookies
• Duration: Varies
• Privacy: Google Privacy | Vimeo Privacy

You have several options to control and manage cookies on our website:

Browser Settings

You can manage cookies through your browser settings:

Google Chrome

1. Click the three dots menu → Settings → Privacy and security
2. Click "Cookies and other site data"
3. Choose your preferred cookie settings

Mozilla Firefox

1. Click the menu button → Options → Privacy & Security
2. Go to the "Cookies and Site Data" section
3. Configure your cookie preferences

Safari

1. Safari menu → Preferences → Privacy
2. Choose your cookie and tracking preferences
3. Click "Manage Website Data" for specific controls

Microsoft Edge

1. Click the three dots menu → Settings → Cookies and site permissions
2. Click "Cookies and site data"
3. Configure your cookie settings

Mobile Devices

For mobile browsers, cookie settings are typically found in the browser's privacy or security settings menu.

Different types of cookies are retained for different periods:

Session Cookies

• Duration: Deleted when you close your browser
• Purpose: Maintain functionality during your visit
• Examples: Login sessions, shopping cart contents

Persistent Cookies

• Short-term: 24 hours to 30 days
• Medium-term: 3 months to 1 year
• Long-term: Up to 2 years (analytics only)

Automatic Cleanup

We automatically clean up expired cookies and regularly review retention periods to ensure we only keep data as long as necessary for the stated purposes.

Lawful Basis for Processing

• Consent: For non-essential cookies (marketing, analytics)
• Legitimate Interest: For essential functionality and security
• Contract: For service delivery and account management

Your Rights

Under GDPR and other privacy laws, you have the right to:

• Withdraw consent for cookie use at any time
• Access information about cookies we use
• Request deletion of cookie data
• Object to processing for marketing purposes

International Transfers

Some third-party cookies may transfer data internationally. We ensure appropriate safeguards are in place through Standard Contractual Clauses and adequacy decisions.

We may update this Cookie Policy from time to time to reflect:

• Changes in cookie technologies or practices
• New features or services we offer
• Legal or regulatory requirements
• Feedback from users and stakeholders

Notification of Changes

When we make significant changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on our website
• Send email notifications to registered users
• Request new consent where required by law

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Response Time: We respond to cookie and privacy inquiries within 30 days as required by applicable data protection laws.