Privacy Policy
Your privacy matters to us. Learn how LogiCRM protects and handles your personal data.
Introduction
Welcome to LogiCRM ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our logistics customer relationship management platform and related services (the "Service").
By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Service.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including:
- Account Information: Name, email address, company name, job title, phone number
- Business Information: Company size, industry type, logistics operations data
- Usage Data: How you interact with our platform, features used, time spent
- Communication Data: Support requests, feedback, correspondence with us
- Payment Information: Billing address, payment method (processed securely by third-party providers)
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, pages viewed, links clicked, referring websites
- Cookies & Tracking: See our Cookie Policy for detailed information
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Provide, operate, and maintain our CRM platform
- Process transactions and manage your account
- Provide customer support and respond to inquiries
- Send important notices about your account or service changes
Improvement & Analytics
- Analyze usage patterns to improve our platform
- Develop new features and functionality
- Conduct research and analytics for business purposes
- Monitor and analyze trends, usage, and activities
Marketing & Communications
- Send promotional materials and product updates (with your consent)
- Personalize your experience and recommendations
- Conduct surveys and gather feedback
- Inform you about industry insights and logistics trends
Data Sharing & Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Payment processing
- Email delivery and marketing automation
- Customer support tools
- Analytics and monitoring services
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government investigations
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.
Data Security
We implement robust security measures to protect your personal information:
Technical Safeguards
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Updates: Security patches and system updates
Administrative Safeguards
- Employee training on data protection practices
- Background checks for personnel with data access
- Incident response procedures
- Regular security audits and assessments
Physical Safeguards
- Secure data centers with 24/7 monitoring
- Access controls and surveillance systems
- Environmental controls and backup power
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
- Request a copy of your personal data we hold
- Receive your data in a portable format
- Understand how we process your information
Correction & Updates
- Correct inaccurate personal information
- Update your account details
- Complete incomplete information
Deletion & Restriction
- Request deletion of your personal data
- Restrict processing in certain circumstances
- Object to processing for direct marketing
To exercise your rights, please contact us at privacy@imasocrm.com. We will respond within 30 days of receiving your request.
GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR):
Legal Basis for Processing
- Contract: Processing necessary for service delivery
- Legitimate Interest: Platform improvement and security
- Consent: Marketing communications (opt-in required)
- Legal Obligation: Compliance with applicable laws
Data Protection Officer
For GDPR-related inquiries, contact our Data Protection Officer:
Email: dpo@imasocrm.com
Address: LogiCRM Data Protection Officer
1234 Business Ave, Suite 100
San Francisco, CA 94105, USA
Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe we have violated your privacy rights.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:
Retention Periods
- Account Data: For the duration of your account plus 3 years
- Usage Data: Up to 2 years for analytics purposes
- Marketing Data: Until you unsubscribe or 7 years maximum
- Support Data: 3 years after case closure
- Financial Data: 7 years for tax and legal compliance
After retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Certification schemes and codes of conduct
- Appropriate technical and organizational measures
Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending email notification for material changes
- Displaying prominent notices on our platform
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Phone
Response Time: We aim to respond to privacy inquiries within 30 days.