Solutions / Team inbox

Every email linked to the right deal, automatically.

LogiCRM connects to Microsoft 365 and Google Workspace via OAuth and pulls every email into the relevant offer, contract or client record. One shared inbox, per-thread assignment, internal notes alongside the conversation.

Microsoft 365 and Google Workspace sync

Per-organisation OAuth credentials, automatic email sync across inbox, sent and replies. Access tokens refresh silently — set it once and forget. When a colleague is on holiday, anyone on the team can pick up the conversation without forwarding emails or sharing passwords.

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Email-to-deal auto-linking

Replies to the original quote land back on the deal via conversation ID matching. Participant classification (client, partner, internal, other) happens automatically. No manual forwarding to a shared inbox, no 'did you see that email?' in the morning standup.

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Shared team inbox with SLA timers

Per-thread assignment, status flags (open, waiting, resolved), internal notes and @mentions visible alongside the email thread. SLA timers ensure nothing sits unanswered overnight. When a thread goes unresponded for 4 hours, the assigned rep gets a nudge.

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// Related reading

Workflow

Single point of contact: why it matters in logistics

In freight forwarding, information is scattered across email inboxes, Excel files, WhatsApp chats, phone call notes and shared drives. When a client asks 'what is the status of my shipment?', the answer requires checking three tools and asking two colleagues. A single point of contact CRM fixes this.

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